Salesforce Agentforce: 70% autonomous case resolution at scale
A global enterprise deployed Salesforce Agentforce with 35+ partner MCP servers from AgentExchange, achieving 70% autonomous resolution of customer cases. MCPner.com enabled seamless connection to Stripe, Google Cloud, AWS, and internal legacy systems through standardized MCP connectors.
The Problem
Custom application development for each new integration (payment processors, cloud storage, internal ERP) required 6-8 week dev cycles. The CRM admin team had no way to compose multi-system agents without writing code. Agents couldn't reason across systems—a refund required manual coordination between Stripe, Salesforce, and email.
How MCPFlow Solved It
They connected Salesforce Agentforce to the AgentExchange marketplace, discovering pre-built MCP servers from Stripe, Google Drive, AWS, and Notion. Using the visual Agent Builder, admins composed workflows: 'Check customer tier in Salesforce → Process refund via Stripe MCP server → Update case status → Send confirmation email.' MCPner.com wrapped their legacy ERP in a custom MCP server, exposing inventory and pricing data to agents.
MCP Stack Used:
Measurable Outcomes
Agents autonomously resolved 70% of administrative and billing cases, including refunds, account updates, and multi-system workflows. Case handling time dropped from 45 minutes to under 5 minutes for routine requests. The CRM admin team shipped 12 new agent workflows in Q1—previously impossible without engineering sprints.
Key Metrics:
AgentExchange turned our CRM into an AI workforce. Our admins now ship agent workflows as easily as installing a mobile app.
Sarah Chen
Director of Customer Operations, GlobalTech Solutions
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